Returns & Replacements - Craft and Mama

Returns & Replacements

You have 14 days ( from the delivery of your order )- within which you must notify us your intention to return an item

All the items must be in perfect condition, and the KITS must be unopened ( any item damaged or deteriorated will not be refunded or exchanged )

You can ask for a return or replacement using our Contact Form, through our e-mail or calling us +0034 650 558 080, and our Customer Service team will let you know what to do

Once you have received your return confirmation e-mail (with or without a pre-paid postage voucher: please see conditions detailed above), you can send back any product you wish to return, in original packaging, along with the invoice, to the address below:

Craft & Mama, c/ La Fàbrica, 57, 17310- Lloret de Mar- Girona ( Spain )

We recommend you to send the items back using Certified Delivery, and you'll have a tracking number, a receipt and delivery confirmation

Customer must pay for the return delivery

If the order you have received  contains a defective product, the wrong product or you have not received all the products that you purchased: we sincerely apologize for the inconvenience. Craft & Mama will resolve the incident as soon as possible! In this case, you should report the incident to, and we will get in contact with you and explain how to proceed in your particular case ( Craft&Mama will pay the Shipping Cost )

Craft & Mama doesn't accept returns for items on Sale. You can change them for an item with the same price, or get a Voucher for next purchases

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase


When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

Remember that payments to your credit card always depend on your bank/building society.


Craft & Mama reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.