Returns & Replacements - Craft and Mama

Returns & Replacements

You have 14 days ( from the delivery of your order )- within which you must notify us your intention to return an item

All the items must be in perfect condition, and the KITS must be unopened ( any item damaged or deteriorated will not be refunded or exchanged )

You can ask for a return or replacement using our Contact Form, through our e-mail contact@craftandmama.com or calling us +0034 650 558 080, and our Customer Service team will let you know what to do

Once you have received your return confirmation e-mail (with or without a pre-paid postage voucher: please see conditions detailed above), you can send back any product you wish to return, in original packaging, along with the invoice, to the address below:

Craft & Mama, c/ La Fàbrica, 57, 17310- Lloret de Mar- Girona ( Spain )

We recommend you to send the items back using Certified Delivery, and you'll have a tracking number, a receipt and delivery confirmation

Customer must pay for the return delivery

If the order you have received  contains a defective product, the wrong product or you have not received all the products that you purchased: we sincerely apologize for the inconvenience. Craft & Mama will resolve the incident as soon as possible! In this case, you should report the incident to contact@craftandmama.com, and we will get in contact with you and explain how to proceed in your particular case ( Craft&Mama will pay the Shipping Cost )

Craft & Mama doesn't accept returns for items on Sale. You can change them for an item with the same price, or get a Voucher for next purchases

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase

 

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

Remember that payments to your credit card always depend on your bank/building society.

 

Craft & Mama reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.